Keeping Candidates & Clients Informed During COVID-19
Answering information requests from your candidates, clients, and vendors during a crisis can be hard. We understand that times are tough, and we want to do whatever we can to help you pull through. In this article, we’ll be mentioning a few tips that’ll help you make sure your business operations continue smoothly into the future.
1: Form a team for crisis-related information
Information is vital in situations like this. Keep tabs on what’s happening around you, and learn what you can do to stay safe. Strategically assemble and maintain a handful of people who can disseminate information on COVID-19 to ensure all employees have access to the latest news and updates.
This small group of people can have a vast area of influence as everyone in your organization will have a place to go to for answers. This will help reduce the general panic of not knowing what to do.
2: Manage external information requests
Once you have a system for effectively gathering, maintaining, and communicating information, you need to extend its area of effect from your company to your clients, candidates, and vendors.
- Who needs the information?
- What information do they need?
- Who needs it first and for what purpose?
Once you’ve answered these questions, you can establish an order of priority for the information requests you receive.
3: Put it all to use
Keep candidates and clients informed about any delays in your recruitment processes. Let them know what steps you’ve taken to protect them from exposure to the virus. Provide resources for additional online information, and let them know how they can get answers to their questions. Consider an FAQ document with questions your clients and candidates will ask. This will ensure everyone is updated about what’s happening and how you’re dealing with the situation.
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